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Patient Education Using Multi-Modal Digital Media in Obstetric Anaesthesia
Abstract Number: T-11
Abstract Type: Original Research
Optimising the sharing of information using both direct doctor-patient dialogue and with multimedia resources has been shown to improve patient satisfaction and decrease anxiety in patients undergoing surgery (1).
In our hospital, there is no standardisation of the information given to women regarding anaesthetic services provided. Sharing information is further challenged by the non-English speakers in our multi-cultural catchment area.
We built an information pack in an audiovisual format, in the form of multiple videos narrated in English, Arabic, Urdu and Polish. They cover in details the parturient journey through the elective caesarian section, emergency caesarian section and epidural analgesia during labour (2). Additionally, a 360-degree virtual tour through the obstetric unit, obstetric theatre and community obstetric unit provides a real connection to the place and introduce the staff and their roles (2).
The parturient and her partner are introduced to the videos during the open day visit, the preoperative assessment visit or during labour either using group education or individual consultations. That is combined with the opportunity to have one to one consultation with an anaesthetist to respond to any questions or queries. The videos and the virtual tour is available on the obstetric unit web page, giving the parturient the option to watch it again at any time.
A survey comparing between the method already in use (verbal information provided by the individual anaesthetist) and the new method using the videos was completed. Results show that the all the parturients (N=15) reported the videos were more informative and gave a better insight of what was going to happen on the day of surgery when compared to the current method and all recommend using it in the future. Also, the feedback from the open day showed a high degree of satisfaction, especially when the information was tailored to the parturients’ needs.
Discussion and Conclusion
Tailoring information to parturients’ needs and using different approaches and methods for patient education increases satisfaction and help to decrease anxiety. Also, it increases patients’ compliance allowing more patient-centered care (3).
Investing in an imaginative interactive multimedia patient information platform enhances the patients’ experience.
1. Tompsett E, Afifi R, Tawfeek S.Can video aids increase the validity of patient consent?. Journal of Obstetric and Gynaecology. 2012 Oct;32(7):680-2.
3. Farrell EH, Whistance RN, Phillips K et al. Systematic review and meta-analysis of audio-visual information aids for informed consent for invasive healthcare procedures in clinical practice. Patient Education Counselling. 2014 Jan;94(1):20-32.